Terms and Conditions

Last updated: 27 June 2025

These Terms and Conditions ("Terms") govern the provision of services by Prentice Painting ("we", "us", "our") to any individual or business ("you", "the client"). By engaging our services or using our website, you agree to be bound by the following Terms.

1. Scope of Services

1.1

We provide licensed trade services to residential, commercial, and retail clients across Melbourne and surrounding regions. These services include:

• Painting and surface preparation
• Electrical work
• Plumbing and drainage solutions
• Aggregate and cement rendering, concreting, and resurfacing
• Carpentry and structural repairs
• Shop fitouts and commercial refurbishments

1.2

All services are delivered by fully licensed, insured, and qualified tradespeople or subcontractors who hold the appropriate registrations for the work performed under Victorian law.

1.3

A detailed written quote or proposal will define the specific work to be carried out. Any variations must be approved in writing before additional work begins.

2. Quotes and Pricing

2.1

All written quotes are valid for 30 days unless stated otherwise.

2.2

Quotes are based on information provided by the client and may be revised if site conditions, materials, or access requirements change unexpectedly.

2.3

All prices are in Australian Dollars (AUD) and include GST unless otherwise specified.

2.4

Additional charges may apply if unforeseen work is required, such as correcting non-compliant existing systems, fixing latent structural issues, or ensuring code compliance.

3. Payment Terms

3.1

A deposit may be required before scheduling your job. Final payment is due on completion, unless staged progress payments have been agreed to in writing.

3.2

Accepted payment methods: bank transfer, credit/debit card, or any method listed on the invoice.

3.3

Late payments may incur a 2% monthly interest fee and may result in delays or suspension of service until payment is resolved.

4. Client Responsibilities

4.1

You are responsible for providing:

• Unobstructed access to the job site
• Safe working conditions in accordance with OH&S
• Access to electricity and water if required
• Information about known site hazards or prior damage

4.2

You are responsible for securing or removing personal belongings, vehicles, or sensitive materials from work zones. We are not liable for damage to unprotected or unremoved property left in work areas.

4.3

For commercial and retail clients, you must ensure compliance with site entry policies or induction processes before we begin work.

5. Cancellations and Rescheduling

5.1

Cancellations with less than 48 hours’ notice may incur a callout fee and recovery of associated costs (e.g. booked labour, equipment hire).

5.2

If we need to reschedule due to weather, supply delays, or unforeseen events, we will contact you promptly to arrange a new date.

6. Warranties and Compliance

6.1

We provide a 5-year workmanship warranty on all painting, carpentry, and fitout works, and warranties for electrical/plumbing services in accordance with regulatory requirements and Australian Standards.

6.2

All work is carried out in compliance with relevant building, plumbing, and electrical codes. Certificates of Compliance are issued where legally required (e.g. for electrical and plumbing installations).

6.3

Warranty exclusions include:

• Client-supplied materials
• Damage caused by third parties, weather events, or misuse
• Natural movement of substrates (e.g. concrete cracking, timber warping)
• Pre-existing conditions not disclosed at the time of quoting

6.4

Faults or defects must be reported in writing within 14 days of discovery.

7. Use of Materials and Products

7.1

Unless agreed otherwise, we select and supply materials appropriate to the task and compliant with Australian Standards.

7.2

If you provide your own materials, we are not responsible for their suitability, longevity, or performance.

7.3

Colour, finish, or product choices are the client’s responsibility. We can offer guidance, but final approval lies with you.

8. Liability and Insurance

8.1

We maintain public liability insurance, work cover, and all appropriate trade licenses.

8.2

To the extent permitted by law, we are not liable for:

• Indirect or consequential loss
• Delays caused by weather, supply chain issues, or access restrictions
• Loss of business or income
• Existing faults in client-owned systems, wiring, plumbing, or structures

8.3

If found liable, our responsibility is limited to the re-performance of the service or a refund equal to the amount paid, as per Australian Consumer Law.

9. Digital and Phone Communications

9.1

By contacting us via website, phone, SMS, or email, you consent to receive project-related updates, reminders, and feedback requests.

9.2

These communications may be sent via automated systems to improve service delivery and reliability.

SMS Opt-Out: You may opt out of SMS by replying STOP at any time.
Email Opt-Out: You may unsubscribe via the link in our marketing emails or by contacting us directly.

10. Website Use

10.1

All website content (including text, images, graphics, and branding) is owned by Prentice Painting and may not be reproduced without written permission.

10.2

We may collect anonymous data from website visitors (e.g. cookies, analytics) to improve site performance and user experience.

11. Privacy

We collect, use, and store your personal data in accordance with our Privacy Policy, which outlines your rights and how to opt out of communications.

12. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms will be handled in the appropriate courts within that jurisdiction.

Contact Us

Prentice Painting
600 Hampton St, Brighton VIC 3186
Email: info@prenticepainting.com.au
Phone: 0483-904-060