Privacy Policy

Privacy Policy

Last updated: 27 June 2025

Prentice Painting ("we", "us", "our") is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and protect your personal information, and how you can control your communications preferences.

1. What We Collect

We may collect and store the following personal information:

• Contact details: name, email address, phone number, physical or site address
• Business information: company name, ABN (for commercial clients)
• Job-related details: site access instructions, project scope
• Payment details: billing records, transaction history (processed via secure third parties)
• Website and usage data: IP address, browser type, pages visited, and time on site
• Communication records: messages, phone calls, booking history

2. How We Collect Information

We collect information when you:

• Contact us via phone, email, SMS, web form, or social media
• Request a quote or book a service
• Visit or interact with our website or online ads
• Engage with automated reminders or follow-up messages
• Use a tracked phone number listed on our business profile (e.g. Google Business)

Some of this information may be collected automatically to improve the quality and responsiveness of our service.

3. Why We Collect It

We collect your information to:

• Provide and manage painting services for residential, retail, and commercial clients
• Respond to enquiries and send quotes or invoices
• Schedule and confirm appointments or site visits
• Improve service delivery, customer experience, and internal operations
• Send relevant updates, reminders, or review requests
• Provide customer support and ensure consistent communication
• Comply with legal, financial, or regulatory obligations

4. SMS Communications and Opt-Out

We may send SMS messages for:

• Job confirmations, appointment reminders, or scheduling updates
• Feedback or review requests
• Occasional promotional messages (if you have opted in)

These communications are sent using systems that enhance service reliability and response times.

Opt-Out:
You can stop receiving SMS messages at any time by replying with the word STOP. You will be immediately removed from our SMS list unless further contact is required by law (e.g. invoicing).

5. Email Communications and Unsubscribe

We may send emails related to:

• Service quotes, invoices, and job updates
• Customer satisfaction or testimonial requests
• Occasional promotions or announcements (if you’ve opted in)

Unsubscribe:
You can unsubscribe from marketing or non-essential emails at any time by clicking the unsubscribe link in any email or contacting us directly.

6. Disclosure of Your Information

We may share your personal information with:

• Staff and subcontractors working on your project
• Service providers that support our business (e.g. email, phone, payment systems)
• Professional advisers (e.g. accounting, legal)
• Regulators or legal authorities when required by law

We do not sell, rent, or trade your personal data under any circumstances.

7. Storage and Security

Your personal information is stored using secure systems, protected by encryption and access controls. We take reasonable steps to:

• Prevent misuse, interference, loss, and unauthorised access
• Ensure information is accurate and up to date
• Delete or de-identify data when no longer required

Some systems may store data outside Australia, but only with providers that maintain strong privacy and security standards.

8. Access and Corrections

You may request access to your personal information or ask for it to be corrected at any time. To do so, contact us using the details below. We may need to verify your identity before acting on your request.

9. Complaints

If you believe we have breached your privacy or mishandled your information, please contact us. We take complaints seriously and will investigate promptly.

If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Changes to This Policy

We may update this policy from time to time. The latest version will always be published on our website.

Contact Us

Prentice Painting
600 Hampton St, Brighton VIC 3186
Email: info@prenticepainting.com.au
Phone: 0483-904-060
Hours: 7am–5pm AEST Monday to Friday

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